Privacy Policy

Who We Are

Steamly Pro LLC is a professional cleaning company based in Boynton Beach, Florida. We provide carpet cleaning, upholstery cleaning, tile and grout cleaning, air duct cleaning, hardwood floor cleaning, and water extraction services to homes and businesses across Palm Beach County and Broward County. We also sell cleaning products through our online shop.

Our website address is: https://steamlypro.com

What Information We Collect

When you fill out our quote request form, we collect your name, phone number, email address, street address, city, zip code, the service you're interested in, your property type, and any additional details you share in the message field. We only collect what we need to give you an accurate quote and schedule your service.

When you purchase a product through our online shop, we collect your name, email address, phone number, and shipping address so we can process your order and deliver it to you. Payment card details are collected and processed directly by our payment processor, Stripe — we never see or store your full card number.

We also automatically collect basic technical information when you visit our site, such as your browser type, device, IP address, and which pages you viewed. This helps us understand how people use the site so we can improve it.

How We Use Your Information

We use the information you provide to respond to your quote requests, schedule cleaning appointments, process product orders, arrange shipping, and communicate with you about your booking or purchase. We may also send you occasional updates about seasonal promotions or new services, but you can opt out anytime by letting us know.

We never sell, rent, or trade your personal information to third parties. Period.

Payment Processing

Online payments for product purchases are processed securely through Stripe, a PCI-DSS Level 1 certified payment processor. When you enter your payment details at checkout, that information goes directly to Stripe's servers over an encrypted connection. We do not store, process, or have access to your full credit card number.

Stripe may collect additional information as needed to process your payment and prevent fraud. You can review Stripe's privacy policy at stripe.com/privacy.

How We Protect Your Information

Our website uses SSL/TLS encryption (the padlock icon in your browser) to protect data transmitted between your device and our servers. We implement industry-standard security headers including HSTS, Content Security Policy, and other protections to keep your browsing experience safe. We store your information securely and limit access to authorized team members who need it to provide your service.

Cookies and Analytics

Our site uses basic cookies to keep things running smoothly — like remembering your preferences and understanding how visitors use the site. We use analytics tools to see general traffic patterns (which pages are popular, how long people stay, etc.), but we don't use cookies to personally identify you or track you across other websites.

We may also use cookies related to our payment processor (Stripe) to help detect and prevent fraudulent transactions during checkout.

Third-Party Services

We use a few trusted third-party services to run our business:

• Stripe — for secure payment processing on product orders
• Google Analytics — for understanding website traffic and user behavior
• Google Maps — for displaying our service area and business location
• Google Business Profile — for managing reviews and local search presence
• USPS — for shipping product orders to customers

These services have their own privacy policies, and we only share the minimum information needed for them to work.

Your Rights

You have the right to ask us what personal information we have about you, request corrections, or ask us to delete it. If you'd like to exercise any of these rights, just reach out to us — we're happy to help. We will respond to your request within 30 days.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). If you are a resident of the European Economic Area, you may have additional rights under the General Data Protection Regulation (GDPR). Contact us if you have questions about your specific rights.

Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

Contact Us

If you have any questions about this privacy policy or how we handle your data, feel free to get in touch:

• Phone: (561) 621-7374
• Email: [email protected]
• Address: 588 NE 19th Ave, Boynton Beach, FL 33435

Changes to This Policy

We may update this privacy policy from time to time. When we do, we'll update the "Last updated" date at the top of this page. We encourage you to check back occasionally, but we'll also do our best to notify you of any significant changes.